TERMS & CONDITIONS
For Per KG services, a minimum weight of 2kg is required. Any weight below this minimum will be subject to the full price.
We strive to remove most (if not all) stains. However, stain removal cannot be guaranteed.
In case of deterioration or shrinkage, Heavenly Cleaners is not responsible in the following cases:
Articles without clothing care labels
Luxury items placed in Per KG services
Special care items not mentioned during pick-up or drop-off
Heavenly Cleaners is not liable for stains commonly caused by sunblock, acne medication, whitening toothpaste, hair spray, beverages (soda, fruit juices, wine/champagne) oil substances, and honey known as “invisible stains”. They may appear as yellow, pink, and white stains only after washing and cannot be removed unless pretreated before washing.
Heavenly Cleaners reserves the right to refuse to clean any garment.
Loss or Damage
Reporting of damage or loss must be made within 24 hours of delivery. Reports received past this deadline will not be eligible for compensation.
For compensation, damaged items must be inspected in person by management. Compensation will not exceed 10 times the service price of the damaged item(s).
If there is any discrepancy in the total number of items, the total listed on the receipt will be considered correct.
Heavenly Cleaners is not responsible for the loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item.
We accept no liability for any loss or damage of articles due to force majeure conditions, fire, burglary, or any occurrences beyond reasonable control.
Heavenly Cleaners reserves the right to dispose of any items not collected within 60 days of the date stated on the receipt.
Customer must complete payment upon completion of the Services. All payments are non-refundable.